Skypoker Privacy Policy
Every account at Skypoker involves real personal data — identity documents, payment details, playing history — so understanding how the operator collects, stores and shares that information matters before you deposit a single pound. This independent review breaks down the data practices of Sky Poker, operated by Bonne Terre Gaming Limited, so UK players know exactly what they are agreeing to when they register.
Information We Collect
Skypoker collects the personal data required to run a UK Gambling Commission licensed poker operation, including identity details, contact information, payment data and full records of your account activity. Most of this data comes directly from you during registration, verification and gameplay.
Personal Data Categories
According to the operator, the data held on each player typically covers the following categories:
- Identity data: full name, date of birth and nationality. Proof of ID is verified against one unexpired photo document — a Passport, Driving Licence, Passport Card or National ID, submitted as a JPEG, JPG or PNG file (PDFs and screenshots are not accepted for photo ID).
- Contact data: email address, telephone number and residential address. UK customers verify their address with a utility bill or bank statement less than 6 months old; alternatives accepted include a Credit Card Statement, Motor Insurance Statement, Insurance Document, Council Tax Bill, HMRC Statement, Phone/Broadband Bill, Student Finance statement, Poll Card or Tenancy Agreement dated within the last 6 months.
- Financial data: details linked to your payment methods — Pay by Bank, debit cards (Visa, Mastercard), Apple Pay or Revolut Pay — together with deposit, withdrawal and transaction history.
- Gameplay data: hands played across cash games, multi-table tournaments, sit & go’s, fast-fold poker and jackpot sit & go’s, plus staking patterns and session lengths on the Playtech iPoker Network software.
- Technical data: device identifiers, IP addresses, login records and app usage data from the iOS and Android clients.
Collection Methods
Data enters Skypoker’s systems through three main routes. First, direct submission: what you type into the registration form, upload during KYC checks, or tell customer support via live chat and email. Second, automated collection: cookies, device fingerprinting and gameplay logs generated whenever you use the site or app. Third, third-party sources: verification providers who confirm your identity, and — because Sky Poker is part of The Stars Group and wholly owned by Flutter Entertainment Plc — data shared across sister brands such as Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Bet Games, PokerStars, Betfair and Paddy Power, primarily for safer gambling and fraud screening.
How We Use Your Data
Skypoker uses player data to run the poker service, meet its licensing duties under UK Gambling Commission licence no. 065519, and market its products — always within the boundaries of UK GDPR and the Data Protection Act 2018. Each purpose has a defined legal basis.
Service Provision
The core use is contractual: without your data, the account cannot function. The operator processes identity and financial data to open your account, accept deposits from £5, credit the welcome offer (the £10 in tournament tickets — 2x £2.20 and 2x £3.30 — on account creation, plus the further £40 in 4x £11 tickets after depositing and staking £10 at the cash tables), and pay out withdrawals. Verification checks must be completed before any withdrawal, with documents usually reviewed within 4 hours, though it can take up to 24 hours. Gameplay data also feeds fraud detection, collusion monitoring and the integrity systems the iPoker Network runs across its player pool.
Marketing Communications
Promotional emails, push notifications and on-site offers are sent based on consent or legitimate interest, and you can opt out at any time through your account settings or the unsubscribe link in each message. From a value-hunting perspective, staying subscribed can be worthwhile — recurring tournament ticket promotions are typically announced through these channels first — but the choice carries no penalty: opting out of marketing never affects your account balance, tickets or withdrawal speed.
Legal Obligations
As a licensee of the UK Gambling Commission and holder of a Gibraltar Remote Gambling Licence (No. 156), Skypoker must process data for anti-money laundering checks, age verification (players must be 18 or over, with a strict one-account-per-person rule), tax reporting and safer gambling monitoring. This includes enforcing deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP, and sharing data with regulators, law enforcement or the dispute resolution body IBAS where a complaint requires it. For full contractual detail, see the operator’s rules summarised here: Skypoker terms and conditions.
Data Protection and Security
Skypoker protects player data with encryption, access controls and the group-level security infrastructure of Flutter Entertainment Plc, and retains it only as long as legal and regulatory obligations require. As part of a major listed gambling group, the operation runs security at an institutional rather than startup standard.
Security Measures
According to the operator, safeguards include encrypted transmission of all personal and payment data, segregated storage of identity documents, role-based internal access so only authorised staff can view sensitive records, and continuous monitoring for unauthorised access. Payment processing for Pay by Bank, debit cards, Apple Pay and Revolut Pay runs through PCI-compliant channels. The migration to Playtech’s iPoker Network software in May 2025 also means game data sits on infrastructure audited to the standards a UKGC licence demands.
Data Retention Periods
Data is not kept indefinitely. The operator retains account, transaction and identity records for the periods mandated by anti-money laundering and gambling regulation after an account closes — typically a fixed number of years rather than forever — after which records are securely deleted or anonymised. Marketing data is removed sooner once you withdraw consent. Safer gambling records tied to self-exclusion are kept long enough to enforce the exclusion, which is in the player’s own interest. Related protections are covered here: Skypoker responsible gambling.
Your Rights
UK players hold full UK GDPR rights over the data Skypoker holds: access, correction, deletion, restriction, portability and objection to marketing. These rights are exercised free of charge through the operator’s support channels or its data protection contact.
Access and Correction
You can request a copy of all personal data the operator holds on you — a subject access request — and have inaccurate details corrected. Much of this is self-service: address, email and contact preferences are editable in the account area. Corrections to identity data such as your name or date of birth require supporting documents, since those fields are locked against your verified KYC records to prevent account fraud.
Deletion Requests
You may ask for your data to be erased, but deletion is not absolute: the operator can legally refuse where retention is required for AML, tax or licensing purposes. In practice, closing your account triggers a retention clock, after which non-essential data is removed. If you believe your data has been mishandled, you can escalate to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, and gambling-specific disputes can go to IBAS.
Contact Information
Privacy requests go through Skypoker’s customer support, available via live chat and email, or to the data protection officer of Bonne Terre Gaming Limited (registered in England & Wales; place of business at 4th Floor, 55 Line Wall, GX11 1AA, Gibraltar). Have your account details ready — verification of your identity is required before any data is disclosed, which protects you from someone else requesting your records.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Sky Poker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the Gambling Commission of Great Britain under licence number 065519. It has operated since 2007, is part of Flutter Entertainment Plc, and offers UKGC-mandated protections including GAMSTOP self-exclusion and IBAS dispute resolution.
How do I create a Skypoker account?
Registration takes a few minutes: provide your name, date of birth, address and contact details on the site or app. You must be 18 or over and may hold only one account. Identity verification with photo ID and proof of address is required before your first withdrawal, with documents usually reviewed within 4 hours.
What payment methods does Skypoker support in United Kingdom?
UK players can deposit and withdraw using Pay by Bank, debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted. Pay by Bank withdrawals arrive immediately, instant card withdrawals take 1-4 hours, standard card withdrawals 2-5 working days, and Revolut Pay is usually instant with no fee.
How do I claim the Skypoker welcome bonus?
No promo code is needed. New customers receive £10 in tournament tickets (2x £2.20 and 2x £3.30) simply for creating an account, usable within 30 days. A further £40 in tickets (4x £11) is credited within 72 hours of depositing at least £10 and staking £10 at the cash game tables, with no playthrough on the no-deposit tickets.
Reviewed the policy and happy with how your data is handled? Registration takes minutes and the £10 no-deposit tickets are credited automatically.